Despite being terrible, this crisis also brings to light what needs to/will be improved. Startups and big tech players will for sure play a big role in reshaping society in the post-coronavirus era. Among many changes to be expected affecting the tech industry, below is a short selection (o/w some become more and more obvious as time goes by):
> 💻 Work is decentralized: this crisis will probably lead to more flexible organizations as people will have understood how a team can work together remotely. More physical meetings being replaced by video calls, less business travels, less fairs, etc. But people also seem to have perceived more than ever the value of meeting together to discuss crucial topics and build a healthy corporate culture.
> 🤓 School is more than building + teacher: as many kids around the world remain stuck at home attending classes through Zoom, education is shaken up as it had never been before. This large-scale experience highlights how difficult it is to teach and should lead to more investments in startups facilitating tech-enabled hybrid education.
> 🩺 Digital GPs become mainstream: telemedicine was already a big trend but Covid-19 might be the tipping point that would convert people to use this kind of service for basic medical consultations
. In the last two weeks, online platforms saw huge increases
in consultations. In the UK, GPs have been encouraged to reduce face-to-face appointments and go digital. In France and Germany, rules are being loosened
as platforms face crazy growth rates.
> 🚌 New paradigm for mobility: smart combination
of micro-mobility solutions and the existing public transports offer to fit new needs. In China, the demand for micro-mobility solutions has exploded
as people start to return to work, avoiding crowded public transports
as much as they can.
> 🛒 ecommerce becomes stronger than ever: to survive in crisis-mode, more economic players try
to make the most of what internet can offer as the lockdown is expected to last another few weeks. The French government shared a playbook
to SMEs to help them go online,
promoting the penetration rate of under-developed ecommerce categories. On the demand side, the virus should force digital shopping adoption of formerly web-shy consumers
as purchase options outside are limited. See here
how digital grocery is booming in the US and here
how Southern Europe is adopting it massively.
> 🎤 Voice as an enabler for hygiene 2.0: post-crisis, some expect
the world to become more and more “no-touch
”. We can bet on voice
, among other biometrics identification solutions
(palm, iris/face recognition, etc.), to be at the heart of the system. Trend to be coupled with more IoT and OMO
(online merge offline).